Privacy and Refund Policy

Smart Seminars Returns and Refunds Policy
Thank you for choosing Smart Seminars for your continuing education and ICTP certification.

Refund Policy: Online Courses and Webinars
We do not issue refunds for any type of course purchase.  That includes online CEU courses, Zoom Webinar CEU Courses, and  Zoom Webinars for the Initial Certification Training Program for new administrators. Once the purchase is made the sale is final and no refunds can be issued.  If the student cannot attend a Zoom webinar they may use their credit for up to 90 days in another Zoom Webinar.  If the student complains that the online courses take too much time or are too difficult to complete the student is encouraged to contact our technical support to resolve the issue. We do not offer refunds because the student has difficulty understanding the lesson material or cannot pass the quizzes. We recommend the student contact us for assistance if they have any issues with an online course.

Zoom Webinar Attendance and Makeup Policy
Students who attend a Zoom Webinar must complete the Zoom Etiquette Form confirming their understanding of the protocol and requirements to receive credit.   If a student is not present for any portion of a Zoom webinar or does not have their camera on or is clearly not involved in the course they must make up the time missed in the next schedule Zoom Webinar. If a student misses part of a day or a whole day the only recourse to make up the time missed is to attend the day missed in the next scheduled  Zoom Webinar.

Live Onsite Courses at Physical Location
In the unlikely event that a live onsite course is offered and is canceled, you may receive a full refund or credit for another course.
Couse content may change due to illness on the part of the instructor or other reasons we do not have control over.
A refund will not be issued for a change in course content. Please contact us if you believe you are due a refund.

Smart Seminars Privacy Policy

This privacy notice discloses the privacy practices for This privacy notice applies solely to information collected by this website. Our policy informs you the following:

  • What personally identifiable information is collected from you how it is used and with whom it may be shared.
  • What choices are available to you regarding the use of your data.
  • The security procedures in place to protect the misuse of your information.
  • How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.

In order to use this website and purchase online and live courses, a user must complete a registration form that asks for your address, phone, and email. Credit card information is also collected to complete the purchase. Unless you ask us not to, we may contact you via email or US Mail l in the future to tell you about specials, new products or services, or changes to this privacy policy.

We use “cookies” on this site. A cookie is a piece of data stored on a site visitor’s hard drive to help us improve your access to our site and identify repeat visitors to our site. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while on our site. Cookies can also enable us to track and target the interests of our users to enhance the experience on our site. Usage of a cookie is in no way linked to any personally identifiable information on our site.

Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting by emailing us [email protected] or by telephone 818.453.1083.

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for “https” at the beginning of the address of the Web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at 818.453.1083.

Terms and Conditions